Note: Our refund policy has been updated.
If you noticed that you have been overcharged (double payments), please do not panic.
We are here to assist you and all you need to do is send an email to firstname.lastname@example.org and let us know the details of the overcharge so that we can process the refund smoothly from our end.
We understand that you might be worried about the overcharged payment but by reporting it as a dispute to Paypal/Stripe this will only make things difficult for us as it could increase the time taken to resolve the issue.
Please send us an email first, we will try to resolve this within 24 hours from receiving your email.